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Facebook FAQ's.

Facebook Business Pages Frequently Asked Questions

How can I switch back to Classic Facebook?


Over the next few months, Facebook are updating how www.facebook.com looks. If you're using New Facebook, you can switch back to Classic Facebook at any time. Click in the top right. Select Switch to Classic Facebook. If you're using New Facebook and experience a problem, you can let us know. Click in the top right. Click Help & Support > Report a Problem. Follow the on-screen instructions.




How do I merge 2 Facebook Pages?


f you have 2 Facebook Pages for the same thing, you may be able to merge them if: You're an admin of both Pages. Your Pages have similar names and represent the same thing. Your Pages have the same address, if they have physical locations. Before you request a Page merge, please make sure that any campaigns you're running aren't pointing to the Page that will be deleted. To merge your Pages: Go to facebook.com/pages/merge. Select 2 Pages you want to merge and click Continue. Click Request Merge. If you're unable to merge your Pages, it means that your Pages aren't eligible to be merged. If you see the option to request to merge your Pages, we'll review your request. If your Pages can be merged, the people who like your Pages and any check-ins will be combined, but posts, photos, reviews, ratings and the username will be deleted from the Page you merge. The Page you want to keep will remain unchanged, except for the addition of people who like the Page and check-ins that were merged from the other Page. The Page you don't want to keep will be removed from Facebook, and you won't be able to unmerge it.




How do I claim an unmanaged Page on Facebook?


A Page may exist for your business even if someone from your business didn’t create it. For example, when someone checks into a place that doesn't have a Page, an unmanaged Page is created to represent the location. A Page may also be generated from a Wikipedia article. If the Page is unmanaged, you'll see Unofficial Page below its cover photo. You can request to claim the Page and become its admin or you can merge the Page into a Page you already manage for your business. If the Page was generated from Wikipedia, you'll see the Wikipedia logo () at the bottom of the left column. Pages generated from Wikipedia and Pages that represent geographic locations (example: New York City, Ontario, Switzerland) can't be claimed. To claim or merge an unmanaged Page: Click Is this your business? below the Page's cover photo. Follow the on-screen instructions. You may be asked for information to verify your relationship with the business, such as business phone number, business email or documents in order to claim an unmanaged Page. If you know who the admin is of the Page you want to claim (example: a former employee), you can also contact them and ask them to add you as an admin.




How do I go live from my Facebook Page?


ive lets you livestream events, performances and gatherings on Facebook. Viewers can watch from a phone, computer or connected TV. You can go live on Facebook from a profile, Page, group or event. All live videos are public, which means anyone visiting your Page can see it. To go live from your Page: Go to your Page. Click Live next to Create. Click Use Stream Keys below Get Started and select Camera to use a web camera for your video. In the left menu, select whether you'd like to Go Live Now or Schedule a Live Video for a future time and date. Add a title and description to your live video. Here you can also check in to a location, or add a feeling or activity. Click Go Live in the bottom left.




How do I go live in a Facebook group?


Live lets you livestream events, performances and gatherings on Facebook. Viewers can watch from a phone, computer or connected TV. You can go live on Facebook from a profile, Page, group or event. The privacy setting of the group determines who will be able to see your live video. Learn more about group privacy. To go live in a Facebook group: From your News Feed, click Groups in the left menu and select the group you’d like to go live in. Click Live Video at the top of the group. In the left menu, select whether you'd like to Go Live Now or Schedule a Live Video for a future time and date. Add a title and description to your post. Here you can also tag friends, check in to a location, or add a feeling or activity. Click Go Live in the bottom left. Keep in mind you can tag a specific game title if you are streaming gameplay. In the left menu scroll down to Gaming and search for your game title (ex: Fortnite) and make a selection.




How do I go live on Facebook using streaming software?


To create a live stream on Facebook: Go to https://www.facebook.com/live/create. Click Create Live Stream. Choose where you want to post your live broadcast. Select Use a persistent stream key if you want your stream key to be permanent. If this isn't selected, you won't be able to use this stream key again after the stream ends. Copy and paste the server URL and stream key or persistent stream key into the settings of your streaming software and start the video stream from your encoder. A preview screen will appear. Write a description and title for your live stream. Click Go Live Now. If you want to schedule your broadcast for later, click Schedule a Live Video. Audience During your live stream, people will be able to react and comment. You can write replies to comments or respond to them in your streaming broadcast. If you're live streaming to your timeline, you'll be able to choose your audience. When you end your live stream, it will stay where you shared it as a video post. Stream Key and Persistent Stream Key Don't share your Stream Key or Persistent Stream Key. Anyone who has access to your stream key information can stream video to your post. Keep in mind that you won't be able to use a stream key again after your live stream ends, unless you select Use a persistent stream key when creating your live stream. A persistent stream key is permanent and can be used again after a live stream ends. You can only broadcast one live video at a time with your persistent stream key. Embed Live Stream You can embed your live stream on a website. Select a page for your live stream then click Stream below Settings to get an HTML code that you can copy and paste to your website.




What's the difference between a profile, Page and group on Facebook?


Profiles A profile is a place on Facebook where you can share information about yourself, such as your interests, photos, videos, current city and hometown. To see your profile, click or tap your name or profile picture at the top of Facebook. Pages You must have a profile to create a Page or help manage one. Pages are places on Facebook where artists, public figures, businesses, brands, organizations and nonprofits can connect with their fans or customers. When someone likes or follows a Page on Facebook, they can start seeing updates from that Page in their News Feed. Groups You must have a profile to create a group or help manage one. Groups are a place to communicate about shared interests with certain people. You can create a group for anything — your family reunion, your after-work sports team, your book club — and customize the group's privacy settings depending on who you want to be able to join and see the group. When you join a group on Facebook, you starting seeing content from that group in your News Feed.




How do I create a Facebook Page?


Pages are for businesses, brands, organizations and public figures to share their stories and connect with people. Like profiles, Pages can be customized with stories, events and more. People who like or follow a Page can get updates in News Feed. To create a Page: Go to facebook.com/pages/create. Click to choose a Page type. Fill out the required information. Click Continue and follow the on-screen instructions. Note: Anyone can create a Page, but only official representatives can create a Page for an organization, business, brand or public figure.




How do I claim an unmanaged Page on Facebook?


A Page may exist for your business even if someone from your business didn’t create it. For example, when someone checks into a place that doesn't have a Page, an unmanaged Page is created to represent the location. A Page may also be generated from a Wikipedia article. If the Page is unmanaged, you'll see Unofficial Page below its cover photo. You can request to claim the Page and become its admin or you can merge the Page into a Page you already manage for your business. If the Page was generated from Wikipedia, you'll see the Wikipedia logo () at the bottom of the left column. Pages generated from Wikipedia and Pages that represent geographic locations (example: New York City, Ontario, Switzerland) can't be claimed. To claim or merge an unmanaged Page: Click Is this your business? below the Page's cover photo. Follow the on-screen instructions. You may be asked for information to verify your relationship with the business, such as business phone number, business email or documents in order to claim an unmanaged Page. If you know who the admin is of the Page you want to claim (example: a former employee), you can also contact them and ask them to add you as an admin.




How do I invite people to like my Page on Facebook?


Invite Friends To invite friends to like your Page: Go to your Page and click Community in the left column. You might have to click See more. In the right column, click Invite your friends to like [your Page's name]. Enter a friend's name in the search box and then click Invite next to their name. You can see invitations to like a Page by going to your Invites tab. Invite People Who React to Your Page's Posts If your Page has less than 100,000 likes, you can also invite people who react to your Page's posts to like your Page. To invite people who react to your Page's posts: Go to one of your Page's posts. Click the reactions section of your Page's post. This will show who has reacted to your Page's post. Next to a person's name, click Invite to invite the person to like your Page. Keep in mind that if your Page has more than 100,000 likes, you'll see the option to add people as a friend rather than invite them to like your Page.




How do I delete my Facebook Page?


To delete your Page, you'll need to be an admin of that Page. If you're an admin: New Facebook Go to your Page and click Page Settings in the bottom left. From General, click Remove Page. Click Delete [Page name]. Click Delete Page and then click OK. Classic Facebook Go to your Page. Click Settings in the top right. From General, click Remove Page. Click Delete [Page name]. Click Delete Page and then click OK. Keep in mind your Page won't be permanently deleted until 14 days have passed, but you can unpublish your Page at any time. To cancel your Page deletion: New Facebook Go to your Page within 14 days of scheduling to delete your Page. Click Page Settings in the bottom left. Click Cancel Deletion at the top of your Page. Click Confirm and then click OK. Classic Facebook Go to your Page within 14 days of scheduling to delete your Page. Click Cancel Deletion at the top of your Page. Click Confirm and then click OK. You can also delete your personal account. Note: If you don't see the option to delete your Page, make sure you're an admin of the Page. Learn how to see what your role is on a Page.




How do I change my Facebook Page's name?


You'll need to be an admin to request a change to your Page's name. To request a change to your Page's name: New Facebook: Go to your Page and click Page Settings in the bottom left. Click Edit Page Info in the left column. Click your Page's name. Enter a new Page name and click Save Changes. Review your request and click Request Change. Classic Facebook Click About on the left side of your Page. Click Edit next to your Page's name. Enter a new Page name and click Continue. Review your request and click Request Change. If you don't see the option to edit your Page's name: You don't have a Page role that allows you to change your Page's name. Learn how to see your Page role. You or another admin recently changed your Page's name. There may be limits on your Page. You can't change the name of a regional Page if it falls under a global Page.




What Page names are allowed on Facebook?


Page names must accurately reflect the Page. Keep in mind that only authorized representatives can manage a Page for a brand, place, organization or public figure. Page names can't include: Terms or phrases that may be abusive or violate someone's rights. The word "official" if the Page isn't the official Page of a brand, place, organization or public figure. (Note: If Facebook assigns a Page a verified badge the Page should no longer use the word official in the Page name. Learn more about verified badges.) Improper capitalization (example: tHe best CaFE). Page names must use grammatically correct capitalization and may not include all capital letters, except for acronyms. Symbols (example: ® ) or unnecessary punctuation. Descriptions or slogans (example: The Best Cafe - We serve the best coffee in town). People who manage Pages can add this information to a Page's About section. Any variation of the word "Facebook." Page names can't consist only of: Generic words (example: Pizza). Pages must be managed by official representatives of the topics they're about. Generic geographic locations (example: New York). However, you can create a Page name for an organization that represents a geographic location. For example, "New York City – Mayor's Office" and "Queen Elizabeth II of Great Britain" are acceptable Page names.