Update: June 2020
Visiting The Consult Centre and
Morecambe Hire, Training & Hot Desking Areas
Our Office & Shared Spaces
✔ We have undertaken a thorough review of our Office and the services we offer
✔ We have rearranged our hot-desking, reception, training areas and meeting rooms, to adhere to social distancing guidelines
✔ All surfaces throughout the Office and shared spaces will be cleaned regularly and wiped with the appropriate cleaning product between each booking and client use.
✔ All items of equipment will be cleaned before and after every use.
✔This includes all chairs, desks, screens and toilets
✔ One-use disposable items will be used where necessary (sustainable alternatives kept where possible) – Cups etc
✔ We will ensure adequate ventilation throughout the offices with doors and windows open where possible
✔ We have conducted training to ensure all team members care for our customers in a safe, hygienic and professional manner
✔ Staff have been trained to adapt each treatment to uphold best practice, including hygiene and safety
✔ We have agreed on social distancing for our team in communal staff areas
✔ Staff are briefed to uphold safe standards while dealing with responsibilities at reception
✔ We have reviewed our hot-desking areas and removed additional seating to ensure we meet the social distance regulations where we felt it necessary to do so
✔ Our team will wear gloves where required. The team will wash their hands before and after every interaction.
✔ All areas will be cleaned down after every booking, room or desk hire.
GUEST ARRIVAL & RECEPTION
✔ We will greet you warmly but without a handshake or personal contact
✔ We will stagger customer arrival times to minimise close contact
✔ We will clean the reception area regularly
✔ Where possible we will escort you straight to the treatment area/room to avoid congestion in waiting areas
✔ Waiting areas will be arranged to adhere to social distancing
✔ We ask that you pay using card or other cashless means where possible
✔ We request that our clients stay within your designated areas – not venturing around the building into other shared areas – to reduce and minimise potential infection
WE ASK YOU, OUR CUSTOMERS
✔ To arrive at the time agreed, to maximise social distancing
✔ To wash your hands and/or use hand sanitiser, ( at the entrance) before entering and as directed by our team, you wash your hands regularly while with us. You use the hand sanitiser provided after any visit to the toilets or other equipment areas.
✔ To wear face-masks, should you have them.
✔ To contact us and rearrange your booking, if you have a temperature, or are feeling unwell or if any person in your household has the same or is self-isolating
✘ Do not come to the offices if you or anyone you live with is self-isolating or is displaying symptoms known to be consistent with Covid-19 We are happy to discuss any of your individual concerns; please feel free to speak with a member of staff.
More Information: www.gov.uk/coronavirus